How we collect, use and protect the personal data you give us through this website, and what rights you have over it.
We collect the details you type into our enquiry form so we can respond to your enquiry. We do not use analytics, we do not set our own cookies, and we do not sell or rent your data to anybody.
The longer version below sets out the detail, because a privacy notice that only says the reassuring part is not much use to you.
Pest Services Harrow provides pest control services in Harrow and the surrounding areas through this website, pestservicesharrow.co.uk. For the purposes of UK data protection law Pest Services Harrow is the data controller for the personal data described in this notice.
You can contact us about anything in this policy by email at info@pestservicesharrow.co.uk or by phone on 0203 151 6640.
When you submit the enquiry form on this website, we collect:
If you contact us by phone, email or WhatsApp instead, we will hold whatever information you choose to give us in that conversation.
Our web hosting produces standard server logs, which typically record IP addresses, browser type and the pages requested. These are generated by the hosting infrastructure as a normal part of serving a website and are used for security and technical troubleshooting.
This website does not set its own cookies, and we do not use Google Analytics or any other analytics or advertising tracking. We are not tracking your behaviour across this site or anywhere else.
This website makes no requests to third-party servers at all. The typefaces are served from this domain rather than from Google Fonts, so no request goes to fonts.googleapis.com or fonts.gstatic.com and no third party receives your IP address when you load a page. There are no embedded trackers, pixels, advertising tags or external scripts of any kind.
| What we do with it | Lawful basis |
|---|---|
| Respond to your enquiry and arrange a treatment | Steps taken at your request prior to entering into a contract |
| Carry out and administer work you have booked | Performance of a contract |
| Keep a record of enquiries and work carried out | Legitimate interests — running and evidencing our business |
| Protect the website and our systems from misuse | Legitimate interests — security |
| Meet legal, tax and accounting obligations | Legal obligation |
We do not send marketing emails. If that ever changes, we will ask for your consent first and you will be able to withdraw it at any time.
We do not sell, rent or trade your personal data. We share it only where it is necessary to run the service:
These parties act as our processors and are not permitted to use your data for their own purposes.
We keep enquiry records for as long as needed to deal with the enquiry and for a reasonable period afterwards, in case you contact us again about the same problem or a question arises about work we carried out.
Records relating to completed work and payment are kept for as long as required for tax and accounting purposes, which is normally six years. Enquiries that do not lead to work are kept for a shorter period and then deleted.
If you want your data removed sooner, ask us and we will do it unless we are legally required to keep it.
Your data is held on servers operated by our hosting and email providers. Where any provider stores or processes data outside the UK, that transfer is covered by the safeguards required under UK data protection law, such as UK adequacy regulations or standard contractual clauses.
This website is served over an encrypted HTTPS connection, and enquiry submissions are transmitted over that encrypted connection. Access to enquiry records is limited to those who need it to run the business.
No method of transmitting or storing data is completely secure, and we will not pretend otherwise. Please do not send us financial details, identity documents or medical information through the enquiry form — we do not need any of it to arrange pest control.
Under UK data protection law you have the right to:
To exercise any of these, email info@pestservicesharrow.co.uk. We will respond within one month. There is no charge unless a request is manifestly unfounded or excessive.
If you are unhappy with how we have handled your personal data, please tell us first so we can try to put it right.
You also have the right to complain to the Information Commissioner's Office, the UK data protection regulator, at ico.org.uk/make-a-complaint or on 0303 123 1113.
This website is intended for adults arranging pest control services. We do not knowingly collect personal data from children.
This website links to other sites, including our web developer's. We are not responsible for the privacy practices of any other website, and we would encourage you to read the privacy notice of any site you visit.
We may update this notice from time to time. The date at the top of the page shows when it was last changed. If we make a significant change to how we use your data, we will make that clear rather than quietly editing the page.
Questions about this policy or your data: info@pestservicesharrow.co.uk · 0203 151 6640
